Founded in the beforehand 2000s, Redbox Automated sleeve LLC is an American and Canadian rental company offering movie at their designated kiosks, via on-demand streaming, and free Live TV.

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Compared to your competitors, Redbox has actually a ‘return anywhere’ policy enabling customers to return your rentals to any type of Redbox kiosk, nevertheless of what kiosk the rental was initially picked up from.

Given that part customers are not pleased with the service, it is not surprising that they would choose to learn an ext about the refund policy and process.

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If you are among them, review on to discover what us have discovered out around Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is not transparent about its refund policy, it is difficult to call in what instances the firm is willing to offer refunds.

The Redbox Transaction Terms and Conditions state the if you rental or acquisition a defective on-demand content, friend can acquire a refund that the rental or purchase price if a replacement with a non-defective content is unavailable.

As for the rental or acquisition of items in ~ a Redbox kiosk, the same Terms state that in the event of renting a defective item, friend can obtain a instead of of the same or lesser value, though terms of Use state you will be eligible because that a refund if such replacement is not available.

The regards to Use also state that Redbox’s full liability for any losses or damages will certainly not exceed $10 or the lot you to be charged, whichever is lesser.

How To gain a Refund from Redbox on mine Own?

As the Redbox refund request procedure is not clear, girlfriend should call their Customer support via:

Phone at 1.866.REDBOX3 (1.866.733.2693)

Can You request a Refund Via

Yes / No







Yes (Live chat)


When you call Customer Service, make certain to describe in information what the worry is. For example, the DVD you rented is scratched and also unplayable, or you have actually been overcharged because that items girlfriend returned.

Make certain to carry out details together as:

BarcodesRental/purchase time stampsKiosk location

Note the requesting a refund does not guarantee you will get one also if you space approved. For an ext details, inspect the common Issues v Redbox section below.

If you want to publication a Redbox reservation, monitor this page.

What Is the Time window To inquiry a Redbox Refund?

According to their FAQ page, Redbox does no refund dues older 보다 90 days.

How long Will It take To receive My Redbox Refund?

If a refund is granted, it takes about five come seven organization days because that the refund come be ago in customer’s accounts, depending upon their financial institution.

Common problems With Redbox

According to sources such as Consumer Affairs or the Better business Bureau, Redbox customers report various issues, the most typical being:

Poor client serviceExcess charges because of the machine’s failure to scan went back itemsDefective DVDs or on-demand streaming issuesFailure come pay the end refunds

Poor client Service

Many users complain around customer representatives no being ready to cooperate, denying customers your rights, and also hanging increase on them as soon as they urge on speaking to the manager.

Even if they decide to communicate with a client complaining around the service, state of the rental or purchase, or overcharges, that is no a guarantee that the customers will get a refund.

Excess Charges due to Machine’s fail To Scan returned Items

One that the most usual problems is customers being overcharged because that overdue rentals in spite of returning items in ~ the shortest return window. it happens since Redbox devices fail come scan the items, and the service automatically charges because that each extra day until the mistake is rectified.

Defective DVDs and also On-Demand Streaming Issues

It is usual that items spread from Redbox devices are scratched or otherwise defected, or that on-demand streaming experiences interruptions, causing customers’ i can not qualify to usage the contents they rented or purchased.

Failure come Pay out Refunds

Even if the service agrees to provide you a refund, they have tendency to extend paying that out.

Request a Redbox Refund v


In case you want to spare yourself the problem of contacting client Service and also requesting a refund on her own, you can delegate the job to

Our app has automated all the processes to make handling services such together Redbox go seamlessly and also without unnecessary stress.

Open in your internet browser and take the complying with steps:

Click Get Protected under Chargeback InstantlyEnter the details about your bank and also the Redbox item you space requesting a refund forConfirm her request v a signature

Once the digital assistant has received your request, we will contact your jae won institution and also dispute the Redbox charge. to strengthen your claim, we will certainly forward friend the relevant MasterCard and also VISA codes and also regulations. We can also contact Redbox and request a refund on her behalf.

Get Rid of the Redbox promotional Emails

If you are having trouble with excessive promotional or spam emails native Redbox, us can aid you cut their circulation to her inbox.

The Spam Collector functionality has been draft to protect against undesired emails from flooding our clients’ inboxes and also exposing castle to perhaps harmful content.

Headaches end Redbox? No worries With

In instance Redbox is providing you a hard time and denying her customer rights, you might need to method the matter an ext seriously and also take legal action. has actually been honored through the louis M. Brown Award because that Legal accessibility by the American Bar Association. The world’s an initial robot lawyer can assist you assert your legal civil liberties by submit a small claims lawsuit against Redbox.

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